Service Plans - Customized for your Business
At ACM Computers, each service plans is customized to meet the needs of your business. We don't oversell and we don't undersell.
Regular maintenance can be performed at an interval of your choice (montly, quarterly, annually, bi-annually, etc.).
Any or all of the following may be included in your custom service plan:
24x7 Network Health Monitoring
We monitor your mission-critical servers and network equipment on a constant basis. Alerts and warnings are recorded and sent to our network engineers via email detailing server memory usage, CPU load, available disk space, power conditions and other critical network performance parameters. Network data backup, virus/spyware attacks, intrusion statistics and attempted attacks are also monitored. Clients using gateway security perimeter devices will also have their network bandwidth usage, top visited websites, web filter activity, and FTP activity monitored.
Servers and network devices are maintained on a regular basis, depending on your plan. We review server and network device event logs and alerts for errors and warnings. Proactive actions are then taken to remedy problems. Hard disk and controller firmware is evaluated for updates and applied if available. We also perform disk checks, clean-up and defrag. Anti-malware program integrity is assessed and verified. Internet Firewall logs, alerts, and errors are reviewed and firmware is updated if available.
Workstations are maintained on a regular basis, depending on your plan. We review workstation event logs for errors and warnings. User’s input of workstation performance issues and other concerns are considered and resolved if possible. We perform disk checks, clean-up and defrag. Anti-malware program integrity is assessed and verified. Windows Security Updates are applied. We also perform computer dusting if required.
Network Monitoring and Maintenance Reports
At an interval of your choice, we will generate a detailed executive monitoring, network and workstation maintenance report which includes recommendations for network and workstation improvement.
Guaranteed Service Call Response Time
Depending on your plan we can guarantee faster response times.
Discounted Service Rates
You will enjoy discounted break/fix service rates depending on the details of your plan. In the event of major errors requiring repairs during monitoring or maintenance, ACM will notify you and present proposals for such repairs.
Contact us today for detailed pricing and a complimentary on-site survey.