Premiere Service Plan Details

24x7 Network Health Monitoring
We monitor your mission-critical servers and network equipment on a constant basis. Alerts and warnings are recorded and sent to our network engineers via email detailing server memory usage, CPU load, available disk space, power conditions and other critical network performance parameters. Network data backup, virus/spyware attacks, intrusion statistics and attempted attacks are also monitored. Clients using gateway security perimeter devices will also have their network bandwidth usage, top visited websites, web filter activity, and FTP activity monitored.

Monthly Network Maintenance
Servers and network devices are maintained on a monthly basis. We review server and network device event logs and alerts for errors and warnings. Proactive actions are then taken to remedy problems. Hard disk and controller firmware is evaluated for updates and applied if available. We also perform disk checks, clean-up and defrag. Anti-malware program integrity is assessed and verified. Internet Firewall logs, alerts, and errors are reviewed and firmware is updated if available.

Monthly Workstation Maintenance
Workstations are maintained on a monthly basis. We review workstation event logs for errors and warnings. User’s input of workstation performance issues and other concerns are considered and resolved if possible. We perform disk checks, clean-up and defrag. Anti-malware program integrity is assessed and verified. Windows Security Updates are applied. Computer dustings are performed if required.

Network Monitoring and Maintenance Report
At the end of each month, we will generate a detailed executive monitoring, network and workstation maintenance report which includes recommendations for network and workstation improvement.

Guaranteed Service Call Response Time
Network related emergency service calls: within 4 hours
Desktop and other non-emergency service calls: within 24 hours
ACM Standard working hours Monday-Friday 8:30am to 5:30pm.
After-hours service is billed as time-and-a-half.

Included Break/Fix, Installation and Consultation Labor Services
With the premiere service plan, you will enjoy all of the following included break/fix, installation and consultation services without additional charge. In the event of items not included by the Premiere Service Plan, ACM will notify you and present proposals for such occasions. For instance, company relocation cabling and printer repairs.

Network Consultation, research and planning.

Liaison between client and application software vendor.

Software, workstation, server, network device and printer installation/configuration.

Server and Workstation break/fix repair.

Existing local area network cabling repair.

Server disaster recovery.

Crashed workstations data retrieval, requires the hard drive to be functioning and accessible.

Contact Us today for detailed pricing and a complimentary on-site survey.